FAQs

Answers to the questions we are asked most often. Still stuck? Email info@puffcellvape.com or use the on-site chat.

Who can buy from puffcellvape.com?

Anyone aged 18 or over. We verify age at checkout and may request ID. We do not sell to minors.

Where do you ship from?

We ship from EU and China warehouses, selected by destination and stock. See our European and China warehouse pages for more.

How do I track my order?

Once shipped you receive a tracking number by email. You can also view orders and tracking in My Account or on our Order Tracking page.

What payment methods do you accept?

We accept Visa and Mastercard credit and debit cards, processed securely by Wintopay, plus cash on delivery in selected EU countries.

Do you offer wholesale?

Yes. We supply retail and wholesale across Europe with tiered pricing. See our Wholesale page or contact us for a quote.

What are the nicotine strengths and is this legal?

Products are listed with their nicotine strength. Nicotine products are age-restricted. You are responsible for confirming that purchasing, possessing and reselling vaping products is lawful in your country or territory. We ship to the destinations listed in our Shipping Policy and confirm deliverability at checkout.

What is your return policy?

Unopened, sealed items can be returned within 14 days; defective items are covered by our Returns & Warranty policy. Opened devices generally cannot be returned for hygiene reasons except when defective.

How are prices shown?

All prices are in EUR and include applicable VAT where shown at checkout.

Last updated: 11 September 2026.