Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. During promotional periods processing may take slightly longer.

Shipping Destinations

We currently ship to most countries in Asia, Oceania and North America. Some remote regions may be unavailable or require additional delivery time. If your country is not offered at checkout, please contact us for a custom quote.

Carriers and Delivery Times

We work with reputable international and regional carriers, including:

• Express: DHL, FedEx, UPS, DPD (typically 5–10 business days).
• Standard: Local postal services and economy couriers (typically 10–20 business days).

For international orders, delivery times are estimates and may vary due to customs clearance, local holidays, weather events or carrier disruptions.

Shipping Rates

Shipping fees are calculated at checkout based on destination, weight and selected service. Free shipping promotions, when available, are applied automatically when the order subtotal meets the displayed threshold.

Order Tracking

A tracking number is emailed to you once your order ships. You can also track it any time on our Order Tracking page or directly on the carrier’s website.

Customs, Duties and Import Taxes

Australian & New Zealand orders: these ship domestically from our Australian warehouse and are not subject to import duty or customs clearance. International shipments: orders may be subject to local import duties, taxes or customs fees, which are the responsibility of the recipient. PuffCell VAPE is not responsible for delays caused by customs inspection.

Shipping Insurance and Lost Parcels

All standard shipments include basic carrier insurance. For high-value orders we recommend choosing an insured express option at checkout. If a parcel is confirmed lost by the carrier, we will resend the order or issue a full refund after the carrier completes its investigation.

Please note: once a parcel is marked as delivered by the carrier, PuffCell VAPE is not liable for porch theft, missing recipients or address errors. Please double-check your shipping address before confirming your order.

Address Changes

Need to update your shipping address? Contact us within 12 hours of placing the order. Once a parcel has been dispatched we are unable to redirect it.

Contact Us

Questions about your shipment:

• Email: info@puffcellvape.com