Frequently Asked Questions
Everything you need to know about our products, payments, shipping and support.
About Products and Services
What products do you offer?›
We offer a wide range of disposable vapes, OEM/ODM customization, e-liquids and accessories. Visit our Shop to see our current lineup.
Are your products high quality?›
Yes. We only sell genuine, brand-name products that are tested for quality and safety before shipping.
Do you offer OEM services?›
Yes, we provide OEM/ODM services. Contact our wholesale team to discuss your requirements.
Do you offer wholesale options?›
Yes. We offer wholesale pricing for bulk orders. Contact us via email or WhatsApp to get a quote.
About Payment
What payment methods do you accept?›
We accept major credit cards (Visa, MasterCard, JCB), UnionPay, bank transfer (SEPA/IBAN) and cryptocurrencies. All payments are processed securely and encrypted.
About Shipping
How long does order processing take?›
Orders are processed within 1–3 business days after payment is confirmed.
How long does shipping take?›
Shipping usually takes 7–14 business days depending on your region and the carrier.
Which carriers do you use?›
We ship with DHL, DPD, UPS and local postal services depending on your destination.
How do I track my order?›
Once your order ships, we will email you a tracking number. You can track it on our Order Tracking page or directly on the carrier’s website.
Can I cancel my order after it has shipped?›
No. Once an order has shipped, it can no longer be cancelled.
Returns and After-Sales Service
What should I do if I receive a damaged or defective product?›
Contact us immediately with your order number and photos, and we will arrange a replacement or refund. See our Refund Policy for details.
Do your products have a warranty?›
Most of our products come with a manufacturer warranty. Contact our support team for details specific to your product.
Can I return my product?›
Yes, subject to our return policy. Please read our Refund Policy for full details.
Customer Support
How can I contact customer support?›
Email us at info@puffcellvape.com. We are available Monday to Friday, 9AM–8PM (GMT+8).
