Information We Collect

We collect only the information needed to operate our store, fulfil orders and support you. This includes:

• Account information: name, email address, password (hashed) when you create an account.
• Order information: billing and shipping addresses, phone number, order history and payment confirmation (card numbers are processed by our payment provider, not stored on our servers).
• Support correspondence: messages you send us by email, WhatsApp or web form.
• Analytics: anonymised usage data such as pages visited, device type and country, used to improve the site.

How We Use Your Information

• To process and deliver orders, send order updates and tracking information.
• To respond to your questions and provide customer support.
• To detect and prevent fraud or abuse of our services.
• To improve our website, product range and overall experience.
• To send marketing emails only if you have explicitly opted in. You can unsubscribe at any time.

Cookies

We use a small number of essential and analytics cookies to keep the site running smoothly and understand how visitors use it. You can disable non-essential cookies in your browser settings without affecting your ability to place an order.

Sharing Your Information

We do not sell your personal data. We share information only with the trusted parties that help us run our business:

• Payment processors (to charge your card securely).
• Shipping carriers (to deliver your order and provide tracking).
• Hosting and analytics providers, under strict data-processing agreements.
• Authorities, when required by law.

Data Retention

We keep order records for as long as required by tax and accounting law (typically 7 years). Marketing subscriptions are kept until you unsubscribe. You can request deletion of your account data at any time, subject to the legal retention requirements above.

Your Rights

Depending on your country of residence, you may have the right to access, correct, delete, port or restrict the processing of your personal data. To exercise these rights, contact us at info@puffcellvape.com.

Data Security

Our store uses HTTPS encryption, PCI-compliant payment processors and routine security reviews. No method of transmission over the internet is 100% secure, but we work hard to protect your data with industry-standard safeguards.

Age Restriction

Our products are intended for adults of legal smoking age in their country of residence. By using this site you confirm that you meet the minimum legal age requirement in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be communicated by email where appropriate.

Contact Us

• Email: info@puffcellvape.com