Πολιτική αποστολής
PuffCell supplies disposable vapes and accessories to customers and businesses across Europe, dispatched from our ΕΕ (Γερμανία) και Κίνα warehouses. Orders leave the warehouse within 1–3 business days.
Τιμές αποστολής
| Μέγεθος παραγγελίας | Κόστος αποστολής |
|---|---|
| 1–3 μονάδες | €8.00 |
| 4 ή περισσότερες μονάδες | Δωρεάν |
Χρόνοι παράδοσης
- Αποθήκη ΕΕ (Γερμανία): 3–10 εργάσιμες ημέρες
- Αποθήκη Κίνας: 7–14 εργάσιμες ημέρες
We ship with DHL, DPD and UPS. You will receive a tracking link as soon as your parcel leaves the warehouse.
Χονδρική & χύμα παραγγελίες
Ordering in bulk? Shipping is free on orders of 4 or more units; smaller orders carry a flat €8.00 fee. For pallet-size or recurring wholesale orders, contact our team for a tailored quote.
Τελωνείο & δασμοί
Orders are dispatched from within the EU or from our China warehouse. Any import duties or taxes applicable to your destination are shown at checkout, so there are no surprise fees on delivery.
Περιορισμένοι προορισμοί
Some EU countries restrict or prohibit the remote sale of vaping products, and the rules differ by country and change over time. Please confirm the rules that apply in your country before ordering, and επικοινωνήστε μαζί μας if you are unsure whether we can deliver to you.
Απώλεια δέματος, κατάσχεση και μη παράδοση
If a parcel goes missing, this is exactly where you stand:
- Χαμένο κατά τη μεταφορά. If the carrier’s tracking confirms the parcel was lost, we refund your order or reship it at no extra cost, at your preference.
- Κατασχέθηκε σε χώρα που εξυπηρετούμε. If a parcel we ship to a country we serve is seized or blocked through no fault of yours, we reship your order free of charge or refund the product value, at your preference. Send us the tracking record and any notice you received within 14 days of the last tracking update.
- Seized in a country we do not serve. Parcels seized because an order was placed to a destination we do not serve, through a forwarding address, or with incorrect delivery details are not covered, and shipping fees are non-refundable in all seizure cases, because confiscated goods cannot be returned to stock.
Για βοήθεια, email info@puffcellvape.com with your order number and tracking details. We reply within one business day. This policy does not affect your statutory rights as a consumer under EU law.
Ερωτήσεις;
Our team is happy to help — get in touch.
