Politica di spedizione
PuffCell supplies disposable vapes and accessories to customers and businesses across Europe, dispatched from our UE (Germania) e Cina warehouses. Orders leave the warehouse within 1–3 business days.
Tariffe di spedizione
| Dimensione ordine | Costo di spedizione |
|---|---|
| 1–3 unità | €8.00 |
| 4 o più unità | Gratis |
Tempi di consegna
- Magazzino UE (Germania): 3–10 giorni lavorativi
- Magazzino Cina: 7–14 giorni lavorativi
We ship with DHL, DPD and UPS. You will receive a tracking link as soon as your parcel leaves the warehouse.
Ingrosso e ordini all’ingrosso
Ordering in bulk? Shipping is free on orders of 4 or more units; smaller orders carry a flat €8.00 fee. For pallet-size or recurring wholesale orders, contact our team for a tailored quote.
Dogana e dazi
Orders are dispatched from within the EU or from our China warehouse. Any import duties or taxes applicable to your destination are shown at checkout, so there are no surprise fees on delivery.
Destinazioni limitate
Some EU countries restrict or prohibit the remote sale of vaping products, and the rules differ by country and change over time. Please confirm the rules that apply in your country before ordering, and contattaci if you are unsure whether we can deliver to you.
Smarrito, sequestro e mancata consegna
If a parcel goes missing, this is exactly where you stand:
- Perso in transito. If the carrier’s tracking confirms the parcel was lost, we refund your order or reship it at no extra cost, at your preference.
- Sequestrato in un paese che serviamo. If a parcel we ship to a country we serve is seized or blocked through no fault of yours, we reship your order free of charge or refund the product value, at your preference. Send us the tracking record and any notice you received within 14 days of the last tracking update.
- Seized in a country we do not serve. Parcels seized because an order was placed to a destination we do not serve, through a forwarding address, or with incorrect delivery details are not covered, and shipping fees are non-refundable in all seizure cases, because confiscated goods cannot be returned to stock.
Per richiedere aiuto, email info@puffcellvape.com with your order number and tracking details. We reply within one business day. This policy does not affect your statutory rights as a consumer under EU law.
Domande?
Our team is happy to help — get in touch.
