Politica de livrare
PuffCell supplies disposable vapes and accessories to customers and businesses across Europe, dispatched from our UE (Germania) și China warehouses. Orders leave the warehouse within 1–3 business days.
Tarife de livrare
| Mărimea comenzii | Cost de livrare |
|---|---|
| 1-3 unități | 40,48 lei |
| 4 sau mai multe bucăți | Gratuit |
Timpi de livrare
- Depozit UE (Germania): 3–10 zile lucrătoare
- Depozit China: 7–14 zile lucrătoare
We ship with DHL, DPD and UPS. You will receive a tracking link as soon as your parcel leaves the warehouse.
Angrou și comenzi en-gros
Ordering in bulk? Shipping is free on orders of 4 or more units; smaller orders carry a flat 40,48 lei fee. For pallet-size or recurring wholesale orders, contact our team for a tailored quote.
Vam și taxe
Orders are dispatched from within the EU or from our China warehouse. Any import duties or taxes applicable to your destination are shown at checkout, so there are no surprise fees on delivery.
Destinații restricționate
Some EU countries restrict or prohibit the remote sale of vaping products, and the rules differ by country and change over time. Please confirm the rules that apply in your country before ordering, and contactează-ne if you are unsure whether we can deliver to you.
Pierdere colet, reținere și nedeliverare
If a parcel goes missing, this is exactly where you stand:
- Pierdut în tranzit. If the carrier’s tracking confirms the parcel was lost, we refund your order or reship it at no extra cost, at your preference.
- Reținut într-o țară pe care o deservim. If a parcel we ship to a country we serve is seized or blocked through no fault of yours, we reship your order free of charge or refund the product value, at your preference. Send us the tracking record and any notice you received within 14 days of the last tracking update.
- Seized in a country we do not serve. Parcels seized because an order was placed to a destination we do not serve, through a forwarding address, or with incorrect delivery details are not covered, and shipping fees are non-refundable in all seizure cases, because confiscated goods cannot be returned to stock.
Pentru ajutor, email info@puffcellvape.com with your order number and tracking details. We reply within one business day. This policy does not affect your statutory rights as a consumer under EU law.
Întrebări?
Our team is happy to help — get in touch.
